How can we help?
We typically respond within 1–2 business days. The fastest way to reach us is by email.
Calzisupport@gmail.comFrequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone → tap your name at the top → Subscriptions → Calzi AI → Cancel Subscription. Cancellation takes effect at the end of your current billing period.
How do I request a refund?
All subscription refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Calzi AI charge, and submit a refund request.
Why are my food scan results inaccurate?
AI estimates from photos are approximate and depend on lighting, angle, and how clearly the food is visible. Use the "Fix it" option after a scan to correct portion size or food name. For packaged items, scanning the barcode is more accurate than scanning the food itself.
How do I connect Apple Health?
Open Profile → Apple Health in the App and tap to grant permission. To change permissions later, go to iOS Settings → Health → Data Access & Devices → Calzi AI.
How do I edit my nutrition goals?
Go to Profile → Edit Nutrition Goals. Update your weight, target weight, primary goal, activity level, and weekly pace, then tap Save & Recalculate.
Can I export my data?
Calzi AI does not currently include an automatic in-app export button. Your food log and weight history are stored locally on your device, so we cannot pull them from a server. Email Calzisupport@gmail.com and we'll help with the export options available for your device and app version.
How do I delete my account and data?
Open the App and go to Profile → Personal Details → Delete Account. This erases Calzi AI data stored by the App on that device, including your sign-in credentials, profile, food log, weight history, fasting and exercise data, saved preferences, and widget-shared data. It does not delete Apple Health data or cancel an active Calzi PRO subscription. Manage those separately in iOS Health settings and Apple Subscriptions. Deleting the App from your device also removes local app data, but it does not cancel subscriptions or remove Apple Health data.
Restored a purchase but Pro isn't unlocked?
Open the Calzi PRO paywall in the App and tap Restore. Make sure you're signed in to the same Apple ID that made the original purchase. If you already have Pro, Profile → Manage Subscription opens Apple's subscription manager. If restore still doesn't work, email us.
Found a bug or have a feature idea?
We'd love to hear it. Tap Profile → Feedback & Feature Requests in the App, or email Calzisupport@gmail.com.
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